Hotel Iya Onsen


At our facility, we request personal information when there are inquiries, request for information materials, and reservations. In regards to the personal information provided to us, we respect the meaning of the Act on the Protection of Personal Information, and in accordance to the privacy policy, we handle the information with utmost care and attention.

The definition of personal information
Personal information defined under the Act on the Protection of Personal Information, are personal information relating to a living individual, which can identify the specific individual by name, address, telephone number, email address, date of birth, and other description contained in the information. Also, even if an individual cannot be identified by that information alone, it can easily be referenced to other information, and thereby enable the identity of a specific individual, that information will also be included in the personal information.

Collecting personal information
We request personal information from customers when there is an inquiry, request for information materials, and reservation. In regards to inquiries about the content of this website, or reservations, we request input of your personal information on the designated form.

Range of use of personal information
In this website, we will use the customers’ personal information as prescribed in the following “Purpose of using personal information.” However, based on the law, if the government agencies or judicial branch of the government request disclosure of the information, we will disclose the information accordingly.

In regards to the purpose of using personal information of customers
We will use the personal information provided to us for the following purposes. For purposes other than stated below, we will contact the relevant customer for approval prior to using the information.
1. For replies to inquiries from customers concerning this website, and to execute the requests.
2. To determine swiftly and precisely when handling reservations.
3. For after sending the questionnaire at the time of lodging whether the customer wants to receive direct mail or not, and after-sales-service.

In regards to disclosure of personal information
When the customers using this website, request disclosure of their personal information, we will meet their wishes and disclose necessary information, by means such as mail, fax, and etc. for a fee.

Making corrections and deleting personal information
When customers request for changes made to their personal information, our company will either correct or delete the information provided by the customer.

Risk Management and making corrections to personal information
The valuable personal information from customers kept from this website, are stored as a database to prevent unauthorized access to personal information, loss of personal information, destruction, tampering, breach, and leakage, and security system called firewall is used to protect them. We do our best to prevent unauthorized access from outside sources and leakage of information. This safety measure will be checked for safety and reviewed on a regular basis.

In regards to dating the privacy policy
When making changes to the privacy policy, we will post that changes has been made in this website. By publishing the latest privacy policy in the website, the method on how personal information is collected, and purpose for the usage of then can be known at all times. We would like to request that you check it on a regular basis.

In regards to comments, claims, and objections, to the protection of personal information
Please contact the following in regards to personal information.

Hotel Iya Onsen
367-2 Matsumoto, Ikeda-cho, Matsuo, Miyoshi-shi, Tokushima Prefecture
TEL: 0883-75-2311 / FAX: 0883-75-2418